At Lamu, the essence of our jewelry is forged in mostly recycled brass. We also incorporate reused glass and natural elements such as horn and bone. Every detail counts, and you can discover more about our eco-friendly materials here . All our pieces are suitable for sensitive skin; They are nickel free!

Each Lamu jewelry comes with a two-month warranty from the moment you receive it. Because your peace of mind is our priority.

At the end of your purchase, you will see a field to enter your coupon. Only one allowed per purchase.

Note: During promotions such as sales, coupons may be disabled.

YEAH! We are in Valencia at Calle Grabador Esteve, 25. The Showroom is open from Monday to Saturday from 10:30 a.m. to 2:00 p.m. and from 5:00 p.m. to 8:00 p.m.

Do you want your Lamu jewelry to last as long as those special moments they represent? We know that each Lamu jewel is a treasure for you, that is why we want its shine to last generation after generation, following these simple tips that you will find in our citizens' guide here.

Shipping costs for exchanges, except the first exchange, or return, are the responsibility of the buyer, unless the jewelry has a defect.

If you want to represent Lamu on social networks, model for our collections or write an article for a magazine, media or blog, send us an email to press@lamubrand.com . We will respond to you as quickly as possible.

It's simple: select your jewelry, add it to the cart and follow the steps until payment. You will receive a confirmation email and your order will fly to you in less than 24 business hours. Titans more detailed information on the purchasing process here

If there is any difficulty placing your order or navigating through our website, you can contact us in the following ways:

- WhatsApp: +34 655 766 304.

- Web chat: Click on the lower right icon to open the chat.

- Instagram: Find us as @lamujewellery

- Email: hola@lamubrand.com

- Form: Click HERE and fill it out to receive a quick response.

If you encounter any obstacles when completing your purchase, we recommend:

- Check your card details, a simple mistake could be the culprit!

-Using PayPal, make sure your password is correct.

-Try another card or explore alternative payment methods.

-Reset your browser or clear cookies and cache. Give it another chance!

We offer you various options to facilitate your purchase:

Cards: We accept Visa, Mastercard and American Express through Shopify's secure payment gateway.

PayPal: Ideal if you already have or plan to open an account.

Cash on delivery and Klarna: Yes, we accept them too!

Learn more about Klarna. Here .

You will receive two emails: one confirming your purchase and another with shipping and tracking information.

If you don't see them, check your spam folder or contact us.

Keep up to date with the status of your order by accessing the link and tracking number in your confirmation email.

If you have any questions, we are here to help you.

Of course yes, as long as the order has not yet been shipped. Send us an email to devoluciones@lamubrand.com and we will assist you in the process.

Remember that you can only cancel your order if it has not been shipped at the time we respond to your cancellation request. We typically respond within 1-2 business days. As soon as we respond to your request, we will contact you to provide you with more information.

At Lamu, each jewel is a handmade masterpiece, loaded with exclusivity and personality. That being said, no two pieces are identical; Each one has its own unique shine and nuances.

Although we strive to make each piece of jewelry as close to its photo as possible, uniqueness is our signature. So yes, you can find variations, especially in color, especially in our jewelry made with recycled glass or horn.

A small detail to consider: colors and shades may vary slightly depending on the device from which you browse our site. But don't worry, your jewelry will be a faithful representation of what you see, but with a touch of uniqueness that makes it exclusively yours.

If you love a piece, but it is out of stock, be patient. Our jewelry is handmade and travels from Kenya, so we cannot predict its availability.

So if you see something that steals your heart, and it's available don't wait!

Don't worry, we will send your order in less than 24 hours. Then, our transport company will ensure that your precious jewelry reaches your hands in the time you have chosen.

The cost varies depending on your location and how quickly you want to receive your order. Whether you opt for standard or express shipping, you can check all the details here .

For destinations in Spain and Portugal, we work with Correos Express and GLS.

For other countries, your package will arrive thanks to DHL or UPS.

You will receive an email with a link to follow the journey of your package step by step.

We do everything we can to avoid them. But, if your package is delayed due to wrong addresses or unforeseen circumstances such as restricted access to the delivery area, force majeure or local holidays. In these cases, the responsibility will be borne by the client and/or the transport company, in no case will it be borne by Lam.

Of course! If you're not home during the first delivery, don't worry. We will make a second attempt and keep you informed via email or SMS.

If, despite 2 delivery attempts, they have not been able to deliver your order, it will be stored at the carrier's facilities for 15 days before being returned to Lamu.

Don't worry! Contact us so we can send you your jewelry again.

In the event that your package is returned by the courier company, either due to incomplete address, impossibility of reaching you at home or not having been able to contact you by telephone for delivery, the costs involved in reshipping are the responsibility of the customer. .

Of course! During the checkout process, you can specify a different delivery address and add a personalized note. We will make the presentation as special as your gift.

Of course! If you want a gift presentation, please indicate this in the notes of your order.

Please note that customs fees may apply. These will be your responsibility and our courier will inform you about it.

Lamu is not responsible in any case for expenses subject to customs, this being the responsibility of the client.

If the Lamu jewel you have chosen does not resonate with your soul, don't worry. You are free to choose another one that does. Just be sure to let us know within the first 30 days.

From the moment you receive your Lamu jewelry, you have 30 days to decide if it will stay with you. Of course, it has to return to us in impeccable condition, as if it had never left the box.

Start the process: Fill in your details [here] . Easy and fast, we give you our word.

Wait a bit: We will send you instructions and confirmation of the change. And yes, the first change shipment is on us.

Special code: Upon receiving your jewelry, we will send you a personalized coupon for your next purchase.

ATTENTION: If your package decides to travel the world and does not reach us, unfortunately, we cannot assume responsibility. We would love to, but we cannot be responsible for packages lost or damaged in transit. So make sure it reaches us in optimal condition.

In the first 30 days after receiving it.

With its label and packaging intact.

In perfect state.

If these conditions are not met, we will have to say "sorry, we cannot make the change".

Ask us for a prepaid label for pickup at your home. 

Remember that the first change is on us!

If you are not at home when the courier arrives, it will be deducted from the COUPON and you will have to organize the collection yourself. On the peninsula, it is only €5.50. Other destinations, we will tell you the cost in the email with the instructions for the change.

If by chance you receive something you weren't expecting, stay calm!

Write to us [here] , and we will resolve the error as quickly as possible.

If you change your mind, you have 30 days to return your jewelry. Your refund will arrive in the blink of an eye, in 4 to 6 business days, once we receive the jewelry back.

In cases of payment by card or PayPal, the money is returned directly to the same payment method.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

If it's within 30 days and the jewelry is like new, you're in luck. Otherwise, unfortunately, we will not be able to accept it.

You can send the jewel on your own by choosing the shipping company you want and send it to us:

LAMU BRAND

Calle Recordador Esteve 25 Bajo

26004 Valencia

Before doing so, remember to let us know [here] .

We will send you a document that you must include in your package.

We advise you to choose a shipping method that guarantees the integrity of the package, such as certified mail or courier. We will not be responsible for returning your jewelery until it reaches us again. You must send it with its original packaging and remember that the return shipping costs are your responsibility.

If you prefer, we can pick it up at your house. The cost is only €3.50 for the peninsula.

Remember, if you are not at home when the courier comes by, it will be deducted from the total to be returned to you and you will have to organize the collection yourself.

Your refund will arrive in the blink of an eye, in 4 to 6 business days, once we receive the jewelry back.

In cases of payment by card or PayPal, the money is returned directly to the same payment method.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

1. Start The Process: Fill in your information [here] . It's easy, we promise.
2. Wait a Little: You will receive our instructions and approval of your return,
3. Refund: Once we receive your item, we will proceed with the refund.

If you paid by card or PayPal, the money is returned directly to the same payment method.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

Remember, your refund will arrive in the blink of an eye, in 4 to 6 business days, once we receive the jewelry back.

At Lamu we are not responsible for any loss that the package has suffered during shipping, and it will be your responsibility to ensure that the package arrives at our facilities in perfect condition.

Each of our jewelry goes through a super strict quality control in our warehouse, but as they are handmade they may have variations in color and shape, if we missed something or the finish does not convince you, contact us [HERE] .

Please note that you must report the damage within 48 hours of receiving your order.

In these cases:

- We will send you a new item in perfect condition, if available.

We will collect the defective item and deliver the new one, at no cost to you.

- If it is not available, we will offer you, without an increase in price, a gem with similar characteristics and specifications, as long as it suits your needs and what you are looking for.

- In case the jewel is not available and you do not want to purchase another one, we will refund the full amount.

If you paid by card or PayPal, the money is returned directly to the same payment method.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

Remember, your refund will arrive in the blink of an eye, in 4 to 6 business days, once we receive the jewelry back.