If the Lamu jewel you have chosen does not resonate with your soul, don't worry. You are free to choose another one that does. Just be sure to let us know within the first 30 days.

From the moment you receive your Lamu jewelry, you have 30 days to decide if it will stay with you. Of course, it has to return to us in impeccable condition, as if it had never left the box.

Start the process: Fill in your details [here] . Easy and fast, we give you our word.

Wait a bit: We will send you instructions and confirmation of the change. And yes, the first change shipment is on us.

Special code: Upon receiving your jewelry, we will send you a personalized coupon for your next purchase.

ATTENTION: If your package decides to travel the world and does not reach us, unfortunately, we cannot assume responsibility. We would love to, but we cannot be responsible for packages lost or damaged in transit. So make sure it reaches us in optimal condition.

In the first 30 days after receiving it.

With its label and packaging intact.

In perfect state.

If these conditions are not met, we will have to say "sorry, we cannot make the change".

Ask us for a prepaid label for pickup at your home. 

Remember that the first change is on us!

If you are not at home when the courier arrives, it will be deducted from the COUPON and you will have to organize the collection yourself. On the peninsula, it is only €5.50. Other destinations, we will tell you the cost in the email with the instructions for the change.

If by chance you receive something you weren't expecting, stay calm!

Write to us [here] , and we will resolve the error as quickly as possible.

If you change your mind, you have 30 days to return your jewelry. Your refund will arrive in the blink of an eye, in 4 to 6 business days, once we receive the jewelry back.

In cases of payment by card or PayPal, the money is returned directly to the same payment method.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

If it's within 30 days and the jewelry is like new, you're in luck. Otherwise, unfortunately, we will not be able to accept it.

You can send the jewel on your own by choosing the shipping company you want and send it to us:

LAMU BRAND

Calle Recordador Esteve 25 Bajo

26004 Valencia

Before doing so, remember to let us know [here] .

We will send you a document that you must include in your package.

We advise you to choose a shipping method that guarantees the integrity of the package, such as certified mail or courier. We will not be responsible for returning your jewelery until it reaches us again. You must send it with its original packaging and remember that the return shipping costs are your responsibility.

If you prefer, we can pick it up at your house. The cost is only €3.50 for the peninsula.

Remember, if you are not at home when the courier comes by, it will be deducted from the total to be returned to you and you will have to organize the collection yourself.

Your refund will arrive in the blink of an eye, in 4 to 6 business days, once we receive the jewelry back.

In cases of payment by card or PayPal, the money is returned directly to the same payment method.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

1. Start The Process: Fill in your information [here] . It's easy, we promise.
2. Wait a Little: You will receive our instructions and approval of your return,
3. Refund: Once we receive your item, we will proceed with the refund.

If you paid by card or PayPal, the money is returned directly to the same payment method.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

Remember, your refund will arrive in the blink of an eye, in 4 to 6 business days, once we receive the jewelry back.

At Lamu we are not responsible for any loss that the package has suffered during shipping, and it will be your responsibility to ensure that the package arrives at our facilities in perfect condition.

Each of our jewelry goes through a super strict quality control in our warehouse, but as they are handmade they may have variations in color and shape, if we missed something or the finish does not convince you, contact us [HERE] .

Please note that you must report the damage within 48 hours of receiving your order.

In these cases:

- We will send you a new item in perfect condition, if available.

We will collect the defective item and deliver the new one, at no cost to you.

- If it is not available, we will offer you, without an increase in price, a gem with similar characteristics and specifications, as long as it suits your needs and what you are looking for.

- In case the jewel is not available and you do not want to purchase another one, we will refund the full amount.

If you paid by card or PayPal, the money is returned directly to the same payment method.

If you have made a payment by bank transfer or cash on delivery. The money is returned directly by bank transfer.

Remember, your refund will arrive in the blink of an eye, in 4 to 6 business days, once we receive the jewelry back.